Unit F167, 1st Floor
Riverside Business Centre
Bendon Valley
London SW18 4UQ
t: 0208 875 8811
e: imaging@visualeyes.co.uk
office hours: mon-thu 10.00 to 16.00 (fridays 10.00 to 15.00)

online_ordering  Online Ordering




Thank you for using our online ordering page. We have tried to make the online ordering process as painless as possible, even if your order is quite complicated. However, you get stuck at any point, just hover your mouse over one of the help buttons  help or failing that, give us a call and we can help you out.


Before you start, have a quick look at the checklist below just to be sure you are ready to order...
  • How soon do you need your prints?

    Express orders must be placed before 1pm so be sure to order in time. Also please allow postage time if you are having your prints posted out. Orders placed after close of the business day will not be processed until the next working day.

  • If you are uploading files- are they suitable to print from?

    We receive a lot of images that are too small to print from, such as thumbnails and pictures pulled from webpages. Please take a moment to check your image(s) using the link below.

    Click here for a quick guide to check the file size of your image.

    This uploading page will only accept JPEG and TIFF image files. Please do not send document files (such as Microsoft Word files) as these will not be suitable.

  • Order verification and payment

    At the end of this ordering page, you will be given the option to pay online, or request a callback to check the order with you and take payment over the phone.



about_you About You

Please enter your personal details here. Fields marked with a red asterisk (*) are mandatory. Please note your personal details such as name, number, postal and email addresses will be retained by us but will not be passed on to any third parties.

First Name :
*
Surname:
  *
Contact Telephone number:
  *
Email:
  *

Please tick this box if you are happy to receive email updates:
Also, please tick this box if you accept our Terms & Conditions: *

Visualeyes account number :
  (if known- if not, leave out)
Billing Address:   *
Billing Postcode:   *
Have you used us before?   *
If you have a promo code, please specify here:
 
(Please do not put Group Student codes here- use the 'Service' button on the next page)
Are you a student in full time education? If so, please let us know which college you attend:  
(Optional) Who is your photographer?  
(Optional) What made you choose us?  


order_details Order Details

Service 

Which service would you like?

help
Note: Please allow postage time in addition to the service time displayed on the left (if you are having your prints posted out)
   

Photo 


Do you wish to: (Please tick) help

Format 
Quantity   Print size   Colour format   Paper surface help   Border format help
 
     
Adding your details  (if required)

help


Further instructions (if required)
Please use the box below to provide any special instructions associated with this image. help
 extra_prints More Prints or Other Services

Do you need prints from a different image, or some stickers to go on the back of the prints? This step allows you to order further print runs (for instance,if you need some other prints from a different image or a different size).

You can also order stickers, to go on the back of your prints.

If you don't need to order anything else, you can just skip this step.


Add a second print run


Do you wish to: (Please tick)  help

Format 
Quantity   Print size   Colour format   Paper surface help   Border format help
 
     
Adding a caption  (if required)

help


Further instructions (if required)
Please use the box below to provide any special instructions associated with this image.


Add a third print run


Do you wish to: (Please tick)  help

Format 
Quantity   Print size   Colour format   Paper surface help   Border format help
 
     
Adding a caption  (if required)

help


Further instructions (if required)
Please use the box below to provide any special instructions associated with this image.


Add a fourth print run


Do you wish to: (Please tick)  help

Format 
Quantity   Print size   Colour format   Paper surface help   Border format help
 
     
Adding a caption  (if required)

help


Further instructions (if required)
Please use the box below to provide any special instructions associated with this image.



Add some stickers



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(Optional) Are there any products or services not currently offered by Visualeyes that you would like to see introduced in the future? For example, double sided printing or large format artwork prints, etc:



despatch Despatch or collect from us in SW18

On completion of the prints, do you wish to collect them or have them delivered?    help
     

despatch Seeing a proof before printing

If we need to
crop your image(s) or add a caption, do you wish to see a proof via email first? help
 


Please be aware that if choosing an email proof, WE WILL NOT PROCEED WITH THE ORDER UNTIL WE HAVE RECEIVED A RESPONSE FROM YOU. We aim to have a proof example in your inbox within a few hours of receiving your order- if you have not received it by then please check your spam/junk folder as sometimes our emails gets caught in them!

despatch Paying online / over the phone

Please choose an option from below. Please note that your credit or debit card will be pre-authorised at the point of ordering but payment will not be taken until we have checked your order and made sure there are no errors or issues.




I am happy with this order and wish
to pay for it online


I would like a phone call to verify my
order and take card payment

despatch Digital file sizes - checking your file for suitablility


In order to check your file is suitable for printing, we need to look at its file size.
The guide below assumes that you have a JPEG file, as this is the most common file format we receive.

How to find the file size of your image on a

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  1. Right-click the image file
  2. Select 'Properties'
  3. In the properties box, look for the value next to 'Size'. This is the file size of your picture.
A JPEG that is a good size for printing will typically be about 1 to 2 MB (megabytes) in size, or bigger.

A JPEG that is too small to print is typically less than 500 Kb (kilobytes).

(Please note that 1 MB is equal to 1000 Kb)
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Basket

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Turnaround times
Here you can choose how soon you want your prints done. Obviously if you need your prints quickly there will be an extra charge for this. Otherwise the normal production time is two working days. After this time, they can be collected or posted/delivered out as per your instructions.

If you wish to have your prints ready on the same day, please help us by placing your order before 1pm if possible. This allows us time to print your job properly. If in doubt, give us a phone call- we can sometimes print up to the last minute! Please note that orders placed after the close of the business day will not be processed until the next working day.
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What picture are we printing?
Please make one of two choices by ticking either box:

1. Reorder some prints using a reference code
If we have printed this picture before, you can re-order it using a Visualeyes reference code.

2. Upload a new image file for printing
Select this option and a file button will appear to select your image file on your computer.
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Do you want gloss or pearl photos?
Gloss prints tend to have slightly richer tones, but also has a harsh refelection and is prone to fingerprints. Pearl (also known as matt or semi-matt) prints have a calmer refelective surface. Our advice? If in doubt, choose pearl.
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To border or not to border?
This is just a personal preference. Some people like borders, some don't. However sometimes the 'shape' of your image may dictate the way it can be printed. For example, if you hate borders, we might have to crop your image. Similarly, if you hate cropping, we may have to border your image.

We may suggest that we email you a sample of the cropped/bordered image before we print- just so you know it's ok.

Having your image captioned? Then select 'Captioned'. A new set of bordering options below can be used.
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Captioned prints
If you want a caption, please tick the box and enter the text (usually your name) in the style you want it on your prints. You may want it in UPPER CASE TEXT or Captialised Text. We will normally use Helvetica as the font- if you want a different font, please click the 'Show me examples' button and see the Font Guide. You can let us know which font to use in the 'further instructions' box below this section.

If you also want contact details added, we will normally add your email address and phone number, but you can have whatever you want- just let us know.

We like email you a sample of the captioned image before we print- just so you know it's ok.

Removing or editing an existing caption
Want a caption taken off your existing image? Want to change the name or the contact details? No problem, just let us know in the 'further instructions' box below this section.
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Caption positioning and borders
So many options! Don't worry- if this sort of thing perplexes you then we are happy to advise on what we think is best. Just select 'I have no idea, please advise' and we will do just that.

We have illustrated what the most popular caption styles look like- click the 'Show me examples' button (you will still be able to return to this order).
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What's the reference code?
If we have printed your image before, it will be held with us under a Visualeyes reference code. The reference code can be found on a ref sheet which we would've given back to you when we first printed it.

Forgotten your ref code? No worries- give us a call and we can find it for you, or you can re-upload it again and we will find the matching image in our archives.
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Collect or despatch
When your prints are ready you can:

1. Collect your prints from our shop
We'll even give you a bag to carry them home in.

2. Have them sent via Royal Mail Recorded Delivery
This typically takes 2 or 3 days in the post, so choose this if you don't mind too much when they arrive. The package will need a signature on delivery.

3. Have them sent via Royal Mail Special Delivery
This will arrive the next working day after posting, so choose this if you need them in a hurry. The package will need a signature on delivery. NOTE: Special Delivery items are scheduled to arrive the next working day only, and not generally Saturdays. If we are posting your prints on a Friday and you want to receive them the next day, please choose Saturday Delivery to guarantee it.

4. Have them sent via Royal Mail Saturday Delivery
If we are finishing your job on a Friday and you need them the next day, choose this option. The package will need a signature on delivery.

5. Have us call you when they are ready
Not sure what to do? Let us call you when they are complete, and you can decide then.
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Further instructions
Do you need to tell us more? Enter it here. For instance, you may need to tell us to use a special font for your caption, or print using one of the agent templates we keep on file.
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Stickers
Don't want to commit to a caption? Have some stickers made up. The cost for these is £1.20 per sheet and there are 21 per sheet. You can add what details you like, although we recommend no more than four lines on a sticker, otherwise the text gets a bit small. The stickers are sized at 63.5 x 38.1mm.
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Help is at hand!
This is a help bubble. It explains a bit more about each section.
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Seeing a proof first
Quite often we need to crop your image (we normally take a bit off the bottom). Also, if you have asked us to caption your image, you might want to see what your image looks like with the text- it's also handy to weed out any typos.

We understand that you might not know if we need to crop your image- sometimes your photographer will pre-crop the image for you.

If you are unsure, ask us for a proof anyway- the worst that will happen is that we'll tell you that you don't need to see one as there is no cropping required!

Not seeing a proof?
You don't have to see one. If we have cropped or captioned for you before, then you generally know what to expect. We crop and caption by hand (as opposed to software doing it automatically) so we will use our judgement as to what looks best.
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