|Visualeyes primarily reproduces headshot photos for promotional purposes. We also produce prints for the music and recording industry.
Over the years our services have extended into the digital arena, including scanning of originals and the retouching of digital files.
Click the options below for more information about what we do.
Products & Services
what we can do to help you promote yourself
• Digital Printing
We print digital reproductions of photographic images. Print sizes start from 6"x4" (postcard) up to medium display size of 30"x20", although any trim size in the range can be accommodated. All print processes and material are supplied by Fuji and Epson.
• Caption & Logotype Setting
Captioning your image is no problem- we can add your name, contact details, Spotlight PIN or agent details to your prints. If you are wondering what your image will look like with a caption, we can create a 'mock up' of your image with the caption and email it to you, so you can approve it before we go ahead with any printing. We will normally use Helvetica as the font, unless you prefer something else- just ask. To see what range of caption options we provide, click here.
• Sticky Labels
As an alternative to captioning your image, we can produce sticky labels for you to place on the reverse of your prints. The main advantage to this is that you can apply stickers to prints as and when they are needed, without having to commit your name to a full run of prints. It's also useful if you change agents or your contact details, as you only need to have new stickers printed. Similar to captioning, we can produce stickers including your name or other details.
• Image Retouching
After scanning or recieving a digital file, the image is checked for irregularities such as dust particles and blemishes. If any obvious flaws are spotted in the image they will be corrected. If there are any other concerns regarding your image, we will notify you before proceeding.
Where more specific work is required - such as removal of unwanted age-lines, skin imperfections, dark rings under eyes etc- there will normally be a charge but we will supply a quote first.
We also provide a 'high-end' retouching service to include creative manipulation, composite image creation and detail enhancements such as light and ambience correction. Please contact us for details.
• Portfolio Printing
We can produce a set of prints to act as a portfolio for actors, dancers, models, make-up artists and photographers. The sizes are 12x8 inch/A4, 14x11 inch,
16x12 inch/A3. There is a 25% discount off our list price and you would need to have five images or more to be printed.
offers and discounts, how to order
• Special offers
- Free scan on runs of 50 or over
- Free scan and caption on runs of 100 or over
• How to order
For online ordering, click here
via email (attaching your image)
We accept JPEG, TIFF and PSD file formats. Ideally, the digital file should be no less than 300dpi (dots per inch) and sized up to the print size you require (for instance, 10x8 inches). For further details outlining our digital guidelines and other information, please see our frequently asked questions or give us a call.
Tel: 0208 875 8811
Riverside Business Centre
Multi-run discounts (applicable to standard service only)
Your job will now automatically have a discount applied if you order from more than one image. The scheme is:
Drama & Performing Arts Students (applicable to standard service only)
- 10% off printing from two different images
- 15% off printing from three different images
- 20% off printing from four different images
- 10% off printing
- Discounted price scheme to schools and colleges for students of five or more placing their orders as part of a group (by prior arrangement- please call us to arrange this)
Looking for a photographer?
we don't take pictures- but we can point you in the right direction
We don't actually take
pictures -however we are happy to provide a list of photographers who recommend Visualeyes. Click on a name to go the their website:
Frequently Asked Questions
We are often asked questions about the services we supply. We have answered the most common questions below. Simply click on a heading below, and the relevant information will appear.
If you have a query about anything that we do, the first thing to do is see if it has already been answered here - otherwise we are happy to advise you over the phone or via email.
placing orders, what we accept, making repeat orders
• What's the standard print for headshots?
This would be a 10x8 inch print. Black and white is still very common, although colour prints are becoming more popular.
• How do I place an order?
We accept orders via post, email
, phone or online.
Alternatively you can drop your order in to us. You may supply us with originals, or re-order from an existing image we have on our system (via a reference code).
• Do you charge for cropping or bordering?
No. A lot of images will need to be cropped or bordered, so we don't charge.
• What do you accept as a source image?
We can accept images as an original (hard copy) print, a digital file (usually on disk or via email), or a negative/transparency. Unfortunately, we cannot accept contact sheets as a suitable image on account of quality issues.
• Can I claim a discount?
A single discount is applicable to students or those in full time education. Also, orders with multiple source images are discounted (see here
for details). Please note that the Equity and Spotlight discount scheme was discontinued as of the 1st March 2008.
If you belong to a group of students (five or more) who wish to use Visualeyes, we can offer you a group discount. In order to use this service, please call us and we will give you a group student code.
Students can then place their orders on our website independently and -providing they use the code when placing an order- we will process and deliver the order as a group.
• Can I pay for my order on collection?
Sorry, no. We will require payment in full before accepting your order. Your statutory rights are not affected.
• I have a digital file. What formats & file sizes do you accept?
A JPEG (.jpg) file is ideal. TIFF (.tif) PSD (.psd) and other formats are also acceptable, but the vast majority of customers will provide a JPEG. Please do not send us document files (such as Microsoft Word) as these will not be suitable. Have a look at our guide
to find out about image file sizes to check if your image is suitable.
• Is your caption charge on a per-print basis?
No. It is on a per-order basis. You will only pay for one caption per order even if you have multiple images.
• There is a copyright warning on my original. Can you still use it?
Visualeyes accepts material (with or without a copyright warning) on the assumption that you (the customer) have secured the rights to reproduce the image from the image owner (in most cases, the photographer). For more information, see our terms and conditions listed under 'miscellaneous' below.
• I've lost my image reference code. Can you find it for me?
We can run a search, but ultimately it is your responsibility to safeguard the reference codes we assign to each image. Searching for your image will take time, and can potentially delay your order. The best thing to ensure a swift service is to have your image number ready when you place an order.
• I had an image printed by you many years ago. Will you still have it?
It depends on when you originally brought it to us. If we printed it after our digital change-over (around 2000) we should still have it.
service times, paper surfaces and printing types
• How long will my job take?
Our standard turnaround time is within two working days. An express four-hour service is available (subject to workload). See the FAQ below for details. If you are not in a hurry, a cheaper five-day service is available on certain quantities on the 10x8 inch print size.
• Can I have an express service?
Our express service can be between 1 - 4 hours but availability is according to workload so please check with us first. There is a flat rate surcharge- the current price is £10.50 inc VAT. If you only require 1 headshot print, the cost can seem expensive so we advise you order a run of 5 which will be more cost-effective.
• Why do you need to add a border or crop my picture? I want it as I see it on screen!
This isn't always possible as the ratio (or 'shape') of the image might not be the same as the paper we need to print it on. It's a bit like trying to fit a square peg in a round hole. Please have a look at our guide.
• Can you print on the back of photos?
Sorry, no. We can produce stickers to go on the back of prints though- please ask us.
• What's the difference between gloss and matt?
• I have digitally adjusted my image myself. Do you need to know?
Yes. Our technicians will usually 'fine tune' your image to gain an optimum tonal range. If you have worked on your image yourself, please let us know.
• I am unsure as to how my image will look when it's printed. Can you do a test print?
Yes we can. And if you approve the print and subsequently make an order, there is no charge for the test print.
• Can you put my name and/or details on my image?
• Can you arrange more than one image on a print?
We can produce what we call a 'composite'- which are multiple images arranged on a sheet perhaps with some caption details. We are happy to discuss your options.
• I have a colour image. Can you print it black and white?
Yes we can.
getting your prints to you, where we can post or deliver to
• Can you deliver my prints via courier?
We can deliver your prints, subject to a delivery charge which is by quotation. Please call us before ordering, since the delivery option is currently unavailable on the online ordering page.
• Can you post my prints to me?
Yes. Our standard post is Recorded Delivery via Royal Mail which is free of charge. We can also post your prints via Special Delivery, should you be in a hurry.
• Can you send my prints to alternative addresses?
Yes. We often despatch directly to agents and theatres. We will send your invoice to your home address.
sometimes called 'airbrushing' or 'Photoshopping'
• Do you do it?
Yes. In fact we do lots of it. We retouch images for the many of the major record labels and PR companies so your headshot is in good hands.
• How much does it cost?
All retouching work is priced by quotation, so we will need to see your image first. Removal of minor spots and blemishes is free, beyond which there is a minimum charge of £12.00.
• Can I see if first?
Absolutely. In fact, we would prefer to email your retouched image to you so you can approve it. Once you have given us the green light, we will print it.
• Can I have an image retouched without getting any prints?
Yes. We understand that sometimes this might be nessessary- for instance we can retouch your image before it is submitted to Spotlight, or
emailed back to you for your own distribution.
odds & ends not covered above
• How long will you keep my image?
We will keep a copy of the image we prepared for printing on a permanent basis.
• What happens to uncollected prints?
We will first attempt to contact the customer to remind them to collect their jobs. Visualeyes periodically purges it's storage area to free up space, and jobs that remain uncollected after a period of 6 months will be destroyed.
• I'm not happy with my prints. What can I do?
Of course, mistakes sometimes happen. If you pick up your prints at Visualeyes, it is best to check them before leaving. If you have received your prints via post, please return them to us with a brief note outlining the problem. We will do what we can to resolve it.
• Terms and conditions
Please note your personal details such as name, number, postal and email addresses will be retained by us but will not be passed on to any third parties.
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